FAQ
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What can we help you with today?
How do I make a cleaning appointment?
Simply click the ‘Book Now’ link and fill out the form. Our customer service will send you an email the same business day confirming the reservation. You can also call 0408163206 to book your cleaning service.
Are you a pet friendly service and do your cleaning teams use non-toxic or organic products?
We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you.
Do I need a Deep Clean?
We highly recommend a Deep Clean for first-time customers or customers who haven’t had a professional clean in the last few months.
Do I need to be home during the cleaning?
No, you do not! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything!
How many hours is a typical cleaning service?
There is no set amount of time – it all depends on the current condition of your home.
When will I be charged?
You will be automatically billed after each cleaning is complete.
What is your cancellation policy?
A twenty-four (24) hour notice is necessary if the Client has to cancel a scheduled cleaning service. Phone or email notification is acceptable.
If the Client fails to provide twenty-four (24) hour notice on multiple occasions, the Client shall pay 30% of the charge for the canceled cleaning. If you cancel with the cleaner there or we are locked out, the full price will be charged. If PROVIDER needs to cancel a scheduled cleaning visit, the Client will be notified within twenty-four (24) hours. The client will receive one (1) free cleaning if the PROVIDER fails to
provide twenty-four (24) hour notice.
How many cleaners will come?
We send 1 or 2 Cleaners, depending on availability and your needs. We bill in man-hours.
For example: If you booked a 5 hour clean and 1 Cleaner came to the appointment, they
would be there for the full 5 hours. If 2 Cleaners came to the appointment, they would be
there for 2.5 hours each, for a total of 5 hours. Please note that for larger cleans, we may
send more Cleaners to ensure all the work can get done in a single day.
How can I buy a gift card?
Gift cards can be purchased through our online store.
What happens If I am not happy with the service I received?
We do make mistakes, but we guarantee nothing less than a flawless resolution to our mistakes. Pölypupu offers a 200% Guarantee for those scenarios where you are not 100% happy with our services. So, How Does The 200% Guarantee Work?
The First 100%: Let Us Try & Fix It If you are unsatisfied with your service, please let us know within 48 hours of the service in question. We will send a Pro-Cleaner back to handle any issues, free of charge. No questions asked.
The Second 100%: Your Money Back
If you are still unsatisfied with any aspect of our service after your re-clean, just let us know within 24 hours of the re-clean. We will credit your FULL appointment cost back. You shouldn’t have to pay for a service you are not completely satisfied with!