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Privacy Policy

1. Introduction

This Privacy Policy explains how Polypupu (“we,” “our,” “us”) collects, uses, and protects your personal data when you use our website, book cleaning services, or purchase products from our online shop.
We are committed to handling your information in a safe and transparent way, in accordance with the EU General Data Protection Regulation (GDPR) and Finnish data protection laws.

2. Data We Collect

We may collect and process the following information:

  • Contact details: name, address, email, phone number.

  • Booking information: service requests, cleaning schedules, property details provided by the customer.

  • Shop purchase data: orders, payment details (processed securely via third‑party providers), delivery address.

  • Technical data: IP address, browser type, and website usage via cookies (see Section 7).

3. How We Use Your Data

Your personal data will only be used for:

  • Providing our cleaning services and managing bookings.

  • Processing and delivering shop orders.

  • Customer communication regarding appointments, products, or support.

  • Invoicing, payments, and accounting (in compliance with legal obligations).

  • Service improvement, customer feedback, and website performance analysis.

4. Legal Basis for Processing

We process personal data on the following legal grounds:

  • Contract: to fulfill a service or order you have made.

  • Legal obligation: to comply with Finnish law (e.g., accounting requirements).

  • Consent: for things like optional marketing or newsletter subscriptions.

  • Legitimate interest: to improve services, prevent fraud, and ensure security.

5. Data Sharing

  • We do not sell or rent personal data to third parties.

  • Data may be shared with trusted partners (e.g., payment processors, delivery services) only as needed to provide our services.

  • All partners are GDPR-compliant.

6. Data Storage and Retention

  • Personal data is stored securely on servers within the EU/EEA.

  • Data is retained only for as long as necessary to provide services, fulfill legal obligations, or resolve disputes.

  • Accounting records are kept in accordance with Finnish bookkeeping law.

7. Cookies and Tracking

  • Our website uses cookies to enhance the browsing experience and track basic analytics.

  • You can manage or disable cookies in your browser settings.

  • Essential cookies are required for basic functions (shopping cart, login).

8. Your Rights

Under the GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to certain data processing.

  • Withdraw consent (where consent is the basis for processing).

  • Data portability (request a copy of your data in a common format).

  • File a complaint with the Finnish Data Protection Authority (Tietosuojavaltuutetun toimisto) if you believe your data is not handled properly.

9. Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

10. Contact Information

If you have questions or requests concerning your personal data, please contact us:

 

Polypupu
Business ID (Y-tunnus):  3279002-7
Address: Helsinki, Vantaa, Espoo,Turku, Tampere
Phone: +358408163206
Email: [email protected]

 

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